IT Service Desk

Log hardware, software, or network incidents. Track live progress through our 3-stage resolution pipeline.

Track Existing Ticket:

Full Name *

Work Email *

Unit / Department *

Category *

Incident Subject *

Detailed Description *

📥
Stage 1: Awaiting Review & Acknowledgment
Incident queued; on-duty IT officers review before work begins.
⚙️
Stage 2: Active Working & Diagnostics
Technician diagnoses issue and logs progress on live tracker.
✅
Stage 3: Incident Resolved
Resolution confirmed with closeout notes and notification dispatch.